Emrys Art Supplies - Terms and Conditions
V.A.T
All prices listed on this site include V.A.T. and are shown in British Pounds (GBP). The current rate of V.A.T. is 20%.
CARRIAGE COSTS
Shipping charges for most U.K. mainland orders will be £4.00 for orders under £40.00. Orders being shipped to the Highlands, outer islands and N Ireland are subject to a surcharge of £4.50 for orders weighing over 1.2 kilos. Orders under 1.2Kg will be the same postage charge as rest of UK mainland. Orders shipped outside the UK will be charged at cost for postage. We will contact you with the calculated postage cost once you have placed your order. You can then accept the charge and your order will be processed.
SPECIFICATIONS
If you buy the goods which have an unsuitable specification which was not apparent from our website, we will accept the return of the goods in good condition and original undamaged packaging and offer an option of a refund or exchange. The goods can be returned to us within 10 days from receipt at your expense. Please phone us first before returning the goods to let us know what the problem the product is.
PRIVACY
All information taken by Emrys Art Supplies is strictly confidential and will not be shared with any third party. We will only use any information collected about you in accordance with the Data Protection Act 1998. Information collected about you includes, name, address, email address. We will retain this information about you on a database. The information collected will be used to process your order accurately and may be used to inform you of any offers or news from Emrys Art Supplies. It will not be used to inform you of any offers from any third parties. If you do not wish to hear from Emrys Art Supplies, you will be given the option to unsubscribe from this. You can update any information we hold on you at anytime by contacting us with any amendments.
CREDIT CARD SECURITY
All payments are through a secure connection and processed via Paypal. If you wish to pay via Credit Card or cheque, we will be happy to take your order over the phone, or by post.
GUARANTEE
We offer a "no quibble" 6 month guarantee against defects in materials and workmanship. In addition you may return any item to us in its original condition within 10 days of receipt for a full refund of the price of the item. We will also refund the delivery charge if the return is as a result of our error. This does not affect your statutory rights.
RETURNING GOODS
Before returning any goods, please email us at sales@emrysart.com to explain the reason for return.
SAFETY
Some artists' materials contain toxic or flammable substances. No art materials should be ingested or inhaled.
LIABILITY
Liability cannot be accepted for any damage caused by use of materials supplied by us. Compensation for faulty goods will extend only to the value of the goods purchased from us. Also we cannot be liable for any losses for your order not arriving on time, although we will do our utmost to ensure that goods do arrive on time and in good condition at all times.